Sewing Pin found in Cathay Cinema Seat

I went for a movie at the Grand Cathay yesterday afternoon. Halfway through the movie, I found one of these 3cm-long sewing pins sticking out of the seat.

I removed it from the seat, felt around for more, found none other, then decided to finish the movie.

After the movie, I went to the ticketing counter and asked for the manager. A manager with a Filipino accent appeared after a while, flanked by a couple of excited trainees (one of them seemed to be a young Korean girl).

*Manager approaches*

BM: Hi. I've just watched a movie at the Grand Cathay. I was in this seat. *handed her the movie tickets* And I found this pin in the seat. *handed her the pin* I think you should sweep all the seats, just to be safe.

Manager: Oh... *looking at pin*

BM: I think you should sweep all the seats, just to be safe.

Manager:  *still looking at pin*... Thank you for your feedback...

I must say I've been watching many movies at the Cathay and this is the first time I've found a pin in the seats. So, it's not like it's a regular occurrence.

However, I am sorely disappointed by the manager's handling of the situation. She didn't ask if I was injured by the pin, she didn't place her customer first. She was simply stunned by the situation.

I just hope she took the incident seriously and swept the rest of the seats for pins as I'd suggested.